AVAILABILITY

All of the prints on our website are normally in stock.

The quantity that we have available is shown at the top of the
product detail page.

An Teallach

PLACING AN ORDER

You can order online through our secure shopping system with complete confidence or, if you prefer, by telephone: 01369 702718

At the checkout you can choose the payment method you prefer. Either pay online by credit/debit card, or choose from the options available in the drop down box to either send your credit card details separately, or send us a cheque.

You will receive an order confirmation by email.

If you would like to order by post, either using a cheque or your credit card, please click here and print our order form.
 

DELIVERY

We normally despatch orders for unframed prints by first class post the day after receipt and orders for framed prints by parcel post two days after receipt.   There are certain times such as holidays when there may be a small delay. If any delay occurs we will email you to advise when your order will be sent. 

First Class post and should reach you the day after posting. Framed Prints by Parcel Post should arrive 3 - 5 days after posting.

Unframed prints are packed in a strong postal tube and framed prints in a strong box. Both of these are too large for a normal letterbox so if you are out at the time of delivery you may receive a card from your postman advising that the items are being held at your local sorting office. If you have any special delivery instructions please type them into the "Additional Information" box on the checkout page.

If your order is urgent please feel free to telephone us beforehand to check availability and advise us of your requirements. Next  day delivery is available at extra cost.
 

CONFIRMATION

You will find an order number and receipt at the end of the checkout process and we will also send you a copy of this by email.

Our payment service provider WORLDPAY will also send you an email confirming the transaction details. Please check that these have not been intercepted by your spam filters.

Please note that your credit card payment will be to NEIL J BARLOW.

We will send an further email advising that your order has been sent.

Please note that if your purchase is a gift to someone who shares your email address, these emails are automatic and
you may not be able to keep your purchase a secret.
 

PAYMENT

We accept credit card payments in pounds sterling, euros, and USD. Payments by cheque in sterling only.

Credit card payments are handled for us by Worldpay and you are transferred to the secure Worldpay server before
entering your credit or debit card details.

If you prefer to pay by cheque please select that option at the checkout and we will send you an invoice detailing your order and the

address to send your cheque. Click here and print our order form if you would prefer to do everything in writing..
 

OUR GUARANTEE

The most important people to us are our customers and we will do everything possible to solve any problems that arise with your order.

If goods are damaged in transit please advise us immediately on receipt and return them within thirty days for replacement or full refund (your Choice). We may need to ask you for information which will help us with any insurance claim we may make with the carriers.

If goods are unacceptable to you for any other reason you may return them for full refund (but not postage costs) within thirty days so long as we receive them in "as new" condition. Please advise us before returning goods so that we know to expect them.
 

© All images copyright Neil J Barlow. 1994 - 2008

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